Melody ordered on Friday afternoon and reached Australia the following Monday - this owner let me share this screenshot of her mail to us. We ask for 2 - 5 business days to ship your goodies but we usually ship within 2. Where do you live and what’s the fastest you got your Smart Doll after the shipping confirmation was sent? Do our padded envelopes for apparel arrive quicker than boxes? If it took a long time then the package is usually stuck in your customs which we have no control over including any fees they may charge you.
All support emails show up on my phone - my team usually handles your queries but I jump in from time to time when I’m not in headless chicken mode. #smartdoll #notweet