Saturday, May 2 2020

Posted By Danny Choo in Instagram

It's been nearly a month since we started shipping by DHL who have been doing an awesome job in getting your Smart Doll goodies to you.
Sales continue to increase and if we don't do anything soon then even DHL will become a bottle neck. For this reason we are looking to add FedEx to our armory of courier services.
Before we switched to DHL, we actually did some trial runs to see what the customer experience was like. We will do the same with FedEx by proceeding with trial runs before implementing backend system changes.

I have not raised shipping rates since we implemented DHL and not sure if we can hold up any longer. Our shipping costs have more than doubled over EMS. We have raised the free shipping hurdle instead and may raise it further to prevent raising shipping costs across the board.
When FedEx is implemented, we plan to choose which courier ships which package - unless there are issues customers have had in the past with either DHL or FedEx?

To be honest with you, I'm uncomfortable in going back to EMS shipping. When our Smart Dolls get picked up by Japan Post, it's like we have to cross our fingers and hope they reach their new homes safe - I didn't like this at all. With a courier service like DHL or FedEx who have their own aircraft and runways, I feel more at ease and can track the package at multiple points during their journey. EMS packages are handled by too many people from multiple organizations.
Anyway, please do update me with your DHL experience so far and lemme know if you have any feedback about introducing FedEx.
Our next shipping date is next Thursday due to the Golden Week hols in Japan. #tokyo #smartdoll #anime #manga #doll #bjd #fashion #3dprinting #fashiondoll #dollphoto #dollphotography #dollphotographer #dollfashion #bjdphotography #japan #notweet

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