We can refund you in full as long as you contact us anytime before your item has been shipped.
If you decide to cancel after your product is shipped then you need to cover the costs of the item to be sent back to us and do so within 14 days.
If the item is in the same condition as it was when we shipped it then we shall refund you in full.
Why are we proactive in refunds? Because Mirai and Kizuna are lovely girls who need care - frankly we don't want them in the hands of folks who are not going to care about them.
Smart Doll was designed to be sturdy and won't break in normal conditions. Limbs can however break under extreme conditions (falling on the knee on concrete etc). If this happens, just contact me with a photo of the injury to asses if you can remedy the problem yourself - if not I will replace the part for free but you pay for the shipping which is usually cheap because parts can be sent in an EMS envelope.
This warranty lasts for 1 year or up to 2 limb injuries - whichever comes first. If you break something after a year then contact me anyway. While I can't promise to replace something for free, I don't want to see my girls going around with injuries ^^
Do note this warranty only covers limbs and not the torso, bust or head as they do not contain moving parts.
This warranty also covers Smart Dolls purchased from our official retailers.
Its always good to get an opinion from the horses mouth - you can dig around on Pinterest or do searches on Twitter for the #SmartDoll tag to find other Smart Doll owners so that you can see whether a Smart Doll is worth your hard earned cash.
Please watch this video before you open your Smart Doll!